In our global assessment of business chatbots, we’ve identified the key elements for insurers to incorporate into these systems to successfully streamline the custom. With the increased popularity of messaging platforms, as well as advancements in artificial intelligence (AI) read more..
Like many people, entrepreneur and former Israeli tech journalist turned insurtech founder Liri Halperin never expected she would end up in the insurance business. But an insurance buying experience almost four years ago made her realize an insurtech read more..
Insurers are under increasing pressure to deliver a frictionless and simple customer service experience. Conversational technology like chatbots are becoming attractive supplemental channels for insurers as a result. Chatbots offer a low-touch, 24/7 channel that frees up existing resources read more..
LAS VEGAS — Insurtech firms and technology applications won’t replace insurance agents and brokers, but intermediaries will need to change, a panel of experts said. Expertise in insurance will be in high demand, but technology can replace many processing tasks that are being performed by brokerage staff, they said read more..